Terms and Conditions
Delivery Details
We use both Australia Post and private couriers to deliver your order. Current Delivery Fees are:
Country VIC and all other states - 1 to 6 units - $12.00
Country VIC, SA, NSW, ACT, TAS, QLD - 7 to 12 units - $18.00
Melbourne metro area* - 1 to 12 units - $10.00
WA & NT - 7 to 12 units - $22.00
We aim to ship your order, once payment has been received, within 3-5 working days. In the event that an ordered item is out of stock, your order may be delayed for several days until we have all items to send at once (in which case, we will advise you of any delay). Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us so that we can do our best to meet your needs. While we cannot guarantee delivery by a certain date, we will do our best to assist you. Please note that it is the customer's responsibility to provide an accurate and appropriate address. EXPRESS POST SERVICE is available upon request. Please contact us directly to place international orders as overseas frieight will need to be calculated.
Returns, Complaints or Errors
Please note that we require notice of any errors or damaged goods within 48 hours after receiving your order. Product returns will not be accepted without prior written approval. If your order is incorrect in any way please let us know as soon as possible so that we can rectify the situation.
It is the responsibility of the customer to ensure that the goods are suitable for their intended use. We reserve the right not to accept returned product which may have been purchased in error, or product that may have been damaged in transit.
We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Privacy
All personal and/or business information we receive remains private. We do not give away, sell, or reuse your personal and/or business information. We use PayPal third party credit card processors and therefore we do not collect or store your credit card information on our system.
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